Service Desk Analyst

    Bangalore       1-2 years

Qualification :BE / BCA / MCA / M.Tech

Job Description

Must Have Technical Skill

Basic DNS knowledge.

Basic DHCP knowledge

Basic Active Directory knowledge.

Creating user accounts, reset passwords, unlock account etc. in AD.

Creating security /distribution groups.

Basic Knowledge about Proxy server.

Basic Knowledge about IP address, VLAN.

Troubleshooting VPN client.

Troubleshooting Outlook and other software installations.

Strong knowledge of Microsoft based operating systems

Basic knowledge in Antivirus software.

Trouble shooting IE, Chrome, Mozilla and other browsers.

Wireless Concept and troubleshooting wireless

Other Details

Department: Operations

Industry: IT

Skills: IT Helpdesk, Customer services, Inbound, Outbound, Tickets,

Salary Range: 1.9 To 2.4 in Indian Currency

Recruiter Details
We specialize in working with individuals as a learning partner by providing them access to the best practices, trainers, Technology and Mentors from the industry. Our focus is to enhance performance of individuals and Enable them "job Ready" rather than just imparting skills. We continuously work on improving our offerings to ensure we are in line with the growing needs of individuals, companies & Market Place to align with the Technology Advancement and ever changing business needs