Sr. Partner Support Engineer

    Jayanagar       3-8 years

Qualification :BSc in IS

Job Description
Do you enjoy learning and working with new technologies?
Thrive on figuring out how to solve complex problems?
Then this could very well be the role for you!

Our client is currently seeking an inquisitive, technologically motivated, self-directed Sr. Partner Support Engineer to lead our India based Support Team. It will be your job to deliver exceptional technical support to local Partners running award winning monitoring software by Zenoss.

About You:
You will be exposed to the latest datacenter, cloud and virtualization solutions such as VMware, Docker, ElasticSearch, LogStash, OpenStack, Cisco UCS, HBase and others.
You are a logical, creative thinker who thrives on solving problems.
You love to provide excellent customer service and you appreciate being part of a team that values collaboration and your unique contribution.
Your strong and broad technical background makes you an excellent troubleshooter.
You are known for your ability to prioritize, multi-task and quickly shift contexts.
IT and Network Administrators that enjoy working with external clients are encouraged to apply.

What You Will Do: 
Mentor other members of our support team
Handle complex technical issues
Field support requests (telephone, web, email), determine problems, and deliver solutions
Track open technical issues, and communicate accordingly to Partners
Follow up with Partners to verify solutions are successful
Offer flexibility to work in a 24x7 environment
Summarize, communicate and escalate customer experiences

Required Experience / Skills: 
Five or more years experience providing technical support for enterprise software solutions
Strong Linux system administration skills (CentOS/RHEL 7 preferred)
Experience with network administration
Experience with Windows administration
Excellent phone and email skills, positive customer-centric attitude
Strong problem solving skills
Organized, self-starter with an ability to follow through on issues under minimal supervision

Desired Experience / Skills: 
BS in information technology related field
Experience supporting products with TCP/IP and SNMP networking components
Experience with: Python, Java, Zope, MySQL, WinRM, Docker
Experience with systems and network monitoring tools

Other Details




Salary Range: 5.0 To 7.0 in Indian Currency

Recruiter Details
We specialize in working with individuals as a learning partner by providing them access to the best practices, trainers, Technology and Mentors from the industry. Our focus is to enhance performance of individuals and Enable them "job Ready" rather than just imparting skills. We continuously work on improving our offerings to ensure we are in line with the growing needs of individuals, companies & Market Place to align with the Technology Advancement and ever changing business needs